Quest for Elira Support
Official player help and contact information
Last updated October 28, 2026
For Quest for Elira.
Publisher: MirandLuna Studio
Address: 304 Lansdale Ave, Millbrae, California, United States
Phone: +1 (650) 608-5052
Email: admin@mirandstudios.com
Website: https://mirandstudios.com
For help with Quest for Elira, use Settings, Report a Bug in the Game: on Android your description is sent to us with your device and game details and the end of the Game's log, or you can choose to email it instead; on iPhone it opens an email with those details filled in (you can read and edit it before sending). You can also email admin@mirandstudios.com and include your device model, operating-system version, the game version (on Android, in Settings, Apps, Quest for Elira; on iPhone, on the App Store page), the level where the issue occurred and a short description of what happened. Do not send passwords, full payment-card numbers or other unnecessary sensitive information.
Quest for Elira
Gameplay and save data
The Game stores progress locally on your device and does not use a player account or cloud save. Uninstalling the Game, clearing app storage, using Full Reset, replacing a device without a supported transfer or losing a device may permanently erase progress, and the Publisher cannot recover it. Leaderboards and achievements use Apple Game Center on iPhone (sign in from your device settings) and Google Play Games on Android (sign in from the Leaderboard screen).
If the Game stops responding, close and reopen it, restart the device, make sure there is enough free storage and install the latest game and operating-system updates. Screenshots help explain a problem, so attach them when you can.
Testing
If you are testing a pre-release version, you can send feedback through Google Play (the Game's store page, Send feedback to the developer) or TestFlight, or by email. Test versions may reset progress, and test purchases may not carry over to the released Game. To leave a Google Play test, use the opt-out link in your tester invitation, then uninstall the test version.
Purchases and No Ads
Purchases are processed by Apple or Google. For a missing purchase, first check that you are signed in to the same store account used for the purchase, then use Restore Purchases in the Game's store. No Ads can be restored this way; coin and soul packs and bundles are credited once and cannot be restored if local progress is lost.
Refunds are handled by the store that processed the payment:
- Google Play: https://support.google.com/googleplay/answer/2479637
- Apple App Store: https://reportaproblem.apple.com
Never email a full card number, bank account number, store password or verification code.
Promo codes
On Android, enter a promo code in Settings, Promo Code. Capital letters, spaces and dashes don't matter. Each code works once per device. What a code gives - such as No Ads, coins, souls, XP or the Herald's Set - is added straight away; equipment appears in your inventory, ready to equip. Items from a code stay through a new game but are lost if the Game's data is deleted or the Game is uninstalled, and a No Ads from a code cannot be restored through Restore Purchases. Promo codes are not available on iPhone.
Advertising
The Game shows ads from Unity Ads and Google AdMob: banners on some full-screen menus such as the shop (from AdMob), and optional rewarded ads such as the seer's revive and full-screen ads between some levels (from Unity Ads first, and from AdMob when Unity has none), each with a daily limit. Rewarded ads are always optional, and their reward is granted after the ad provider confirms completion. The No Ads purchase removes ads. If a rewarded ad will not close, an ad-blocking VPN or DNS filter on your device may be blocking part of it; the Game skips the ad when it detects this, or you can turn the filter off. Report inappropriate or malfunctioning ads to admin@mirandstudios.com with a screenshot and the approximate date and time.
The weekly guardian
Down the market's south road, the Ancient Dragon is fought by every player at once, and everyone's damage wears down one shared health bar for the week (Monday 00:00 UTC to the next Monday). If it falls before the week ends, everyone who struck it can claim a reward. It needs an internet connection; if a fight can't reach the server, the damage is kept on your device and sent next time. Old levels can be replayed from the map on the table at the rest.
Privacy and deletion
Use Settings, Adventure, Full Reset to erase local adventure data. You can also clear the Game's storage or uninstall it. An Apple or Google device backup may keep a separate copy under your platform settings.
The Game has no player accounts or remote gameplay profiles, so there is no account to delete. The weekly guardian keeps only an anonymous record of the damage dealt from your device, which contains nothing that identifies you. To change or withdraw your advertising consent, open Settings, Legal and Store Information, Privacy Choices. For privacy questions or rights requests (access, correction, deletion, portability, objection, restriction, or opting out of sale or sharing), email admin@mirandstudios.com with the subject Privacy Request.
Legal documents
Terms and Conditions and Privacy Policy: in each Game's Settings, and online at https://mirandstudios.com/legal/quest-for-elira/terms/ and https://mirandstudios.com/legal/quest-for-elira/privacy/. This page: https://mirandstudios.com/legal/quest-for-elira/support/.
Response information
Support is provided in English. The Publisher aims to answer support requests, including any about purchases, within 3 business days. Emergency services and urgent safety support are not provided through this address.
Changes to This Page
We reserve the right, at our sole discretion, to modify, amend, update, or replace this Support page from time to time. Unless otherwise required by applicable law, changes will become effective on the date shown at the top of the updated page. Your continued access to or use of the Game after that date constitutes your acceptance of the revised page; if you do not agree, you must discontinue use of the Game. Changes to the Terms and Conditions and the Privacy Policy are made as those documents describe.